Non-violent Communication Part 2

In our first article Non-violent communication we focused on how we do observations in real life, the feelings that we learned to suppress and the needs that we cannot express. We now are going to learn how to express our feelings and needs in a not threathening manner.

Request

Expressing your needs is not enough, you need a concrete and specific request. And as you might have expected, simply requesting your needs is not enough.

The trainers also advised us not to start too big. Start small and grow big. If you already manage sometimes to observe in stead off judge people and situations, you can already be proud of yourself. All wisdom starts with consciousness and being aware what is happening in stead off being overwhelmed by the situation.

Don’t put your jackal masque on, we are not demanding something. Start from yourself, your needs and feelings. Be concrete and realistic (don’t ask the impossible). Leave a choice for the person you address. Let the person repeat what you said and check the person’s feelings.

“I want you to clean up you room right now” will probably not work. A request is made up of different parts:

  • Observation
  • Feelings
  • Needs
  • Action (concrete time, place)

In the example we used in the previous article, we could say:

“When I see the state of your room, I am feeling  sad and angry because the cleaning lady will arrive in one hour. I don’t have time to clean up all the rooms. Would you cleanup your room each week before the cleaning lady arrives at 10?”

Emphatic listening

Now we have expressed our request and hopefully with the expected result, we can go a step further. What if somebody is asking you something?

Being present

Do not interrupt the person. Give her all the space needed and do not prejudice.

Giraffe’s ears

Now we need to put on our giraffe’s ears. Probably we will only hear observations, feelings and needs. And some facts.

Check

Check the feelings and needs from the person. This means that you say you see some feelings and needs with the other. Do you feel … because you need? Dare guessing. And don’t forget to check your own needs and feelings.

Advertisements

Author: hadriansagilewall

https://www.scrumalliance.org/community/profile/gmoreau2

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s